Crucial Note on Custom Items: Due to the personalized nature of our custom-printed t-shirts, we can only accept returns or offer refunds if the item is defective, misprinted, damaged, or significantly different from the confirmed order. We cannot offer returns or exchanges for customer errors.

1. Eligibility for Returns & Refunds

Our policy lasts 30 days. If 30 days have passed since your purchase delivery date, we can’t offer you a full refund or exchange.

1. Acceptable Reasons for Return (Our Error)

Returns will only be accepted if the item meets the following criteria:

• Defective Product: The garment itself is torn, stained, or damaged.
• Printing Error: The print quality is poor, faded, or the design placement significantly deviates from the mock-up approved on the order confirmation.
• Wrong Item: You received the wrong size, color, or design compared to your order confirmation.

1. Non-Returnable Items (Customer Error)

We cannot accept returns or offer refunds for issues resulting from a customer error, including:

• Wrong Size Ordered: The garment matches the size listed on the order confirmation but does not fit the customer. (Please refer to our sizing charts before ordering.)
• Customer Design Error: Typographical errors, spelling mistakes, grammar errors, color mismatches, or low-quality images in the artwork provided by the customer.
• Change of Mind: The customer no longer wants the item.
• Minor Color Variance: Slight differences in color between the digital mock-up and the final print, due to screen calibration differences.

To be eligible for a return (under Section 1A), your item must be unused, unwashed, and in the same condition that you received it. It should be in its original packaging.

2. Return Process

To complete your return, we require a receipt or proof of purchase, and photographic evidence of the defect or error.

1. Contact Us First: Before sending any item back, you must contact us at {email address} and describe the issue, attaching photos of the defect.
2. Approval: We will review the photos and notify you of the approval or rejection of your return.
3. Shipping: If approved, we will provide you with the return shipping address and instructions. Do not send your purchase back to the manufacturer or the return address on your original package unless instructed.

3. Refunds

Once your return is received and inspected:

• Approval: If your refund is approved due to one of the eligible reasons (Section 1A), we will process the refund. A credit will automatically be applied to your credit card or original method of payment, within [Number] business days.
• Rejection: If your return is rejected (e.g., the issue is determined to be customer error, or the item is used/washed), we will notify you, and you may request the item be sent back to you at your expense.

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, as it may take time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at {email address}.

4. Exchanges

We only replace items if they are defective or damaged (Section 1A). If you need an exchange for the same item/size/color due to our error, send us an email at {email address}.

5. Shipping Returns

• Defective Items (Our Error): If the return is due to our error, we will typically cover the cost of return shipping or provide a prepaid label.
• Customer-Funded Returns: For the few instances where a return is permitted for reasons outside our standard policy, you will be responsible for paying for your own shipping costs, which are non-refundable.

To return your product, you should mail your product to: {physical address}.

If you are returning items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

6. Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded unless they are defective or damaged.

Need Help?

Contact us at Lanjocustomtees@gmail.com for questions related to refunds and returns.